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Feedback and Complaints

We recognise that there are times when things go wrong. When this happens we want to respond to complaints swiftly and, where we can, try to put things right.

We also value complaints for the feedback they provide so when patients and visitors offer criticism – or praise – we listen carefully. We review all the comments you make and we use that information to improve our services and facilities even further.

Your opinions and comments are important to us, and will be treated in confidence. Any complaint made will not prejudice your care or treatment.

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Find Us

KIMS Hospital
Newnham Court Way,
Weavering,
Maidstone,
Kent,
ME14 5FT

01622 237 500

KIMS is situated on the outskirts of Maidstone, Kent just off junction 7 of the M20 motorway.

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