We welcome your feedback on all aspects of the care you received during your stay with us and encourage you to complete an anonymous patient questionnaire before you leave.

Information collected through this process is reviewed regularly by our Medical Board and used to ensure we continually improve the standards of service and care we deliver.

If you have any reason to complain about your experience or treatment at KIMS or the behaviour of a member of staff, please raise this at the time or put your feedback in writing and send it to the Chief Executive Officer at KIMS. Alternatively you can use our Feedback and Complaints Form. 

What next?

This will be acknowledged within two working days and a full written response made within 20 working days. A full copy of our complaints procedure is available on request.

A record of all complaints raised by patients is kept by KIMS and is available for inspection by the Care Quality Commission (CQC) – the independent regulator of all health and social care services in England.

The CQC can be contacted at:
Care Quality Commission
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA
T: 03000 616161

To find out more, download KIMS Comments and complaints brochure